What Amenities Do the 2nd Story and Main Floor offer? – Each space is outfitted with residential appliances (stove/oven combo, refrigerator, microwaves) – Plug-and-Play Audio/Video – Tables & Chairs – For more detailed lists check-out the 2nd Story Info Sheet & the Main Floor Info Sheet
What to do with trash? – ALL trash and decorations must be taken and disposed on the customer’s personal property. – To keep rental costs low and avoid cleaning fees, we don’t provide on-site dumpsters. – Please take all trash and decorations with you for off-site disposal.
Does the Nicholasville Town Center allow alcohol? – The Nicholasville Town Center is alcohol, tobacco, and vape free
What reservation options are available via the Nicholasville Town Center? – The Nicholasville Town Center offers hourly rentals and day rate options – Weekday prices run a discount from Weekend rates (Friday – Sunday)
What is the DayRate? – When reserving The 2nd Story, The Main Floor, or the Whole Building for a “day” you receive the space for 12 hours, but pay for the equivalent of 10 hours
Do reservations require a deposit? – The Nicholasville Town Center does not function using a traditional deposit. Reservations are “locked-in” via a non-refundable holding fee
How does setup and cleanup work? – All setup and clean up must be included in the reservation time requested. – No additional time will be provided for setup and cleanup outside of the reservation request initially submitted. – If more time will be needed for setup and cleanup, email us at reservations@nicholasvilletowncenter.com to request the additional time. – If the additional time is available, a new invoice will be sent to complete the payment for the extra time.
What is the cancellation policy? – As soon as you are aware of the need to cancel, communicate that to us via phone/email. A refund will be issued for any payment made minus the non-refundable holding fee.
What if your passcode isn’t working? – First, be sure you have the correct five digit code – Second, make certain that you are not trying to enter the space prior to the reservation time. *Note* all reservations are given a 10 minute entry buffer time, so if you attempt to enter prior to that time the passcode will not work – Third, be sure to press the red logo (circle) button on the keypad to submit the passcode – Fourth, if issues continue reach out via text/phone/email for assistance
For more information please contact us at reservations@nicholasvilletowncenter.com or look over the Info Sheets linked above.
